1. Separate the identity layer.
Your exchange password should never be reused. Protect the email account behind recovery at least as strongly as the trading account. Save backup codes offline and review active sessions, trusted devices, API keys, withdrawal addresses, and forwarding rules regularly.
SMS is better than no second factor, but phone numbers can be transferred through SIM-swap attacks. Hardware security keys or passkeys can reduce exposure to credential phishing when correctly supported.
2. Treat every urgent link as hostile.
- Read the entire domain, including subdomains and unusual characters.
- Do not approve a login because a caller or chat agent tells you to.
- Never install “support” software that gives a stranger remote access.
- Verify withdrawal-address changes through a second channel and allow time for any lock period.
3. Make wallet actions legible.
Use a separate low-balance wallet for unfamiliar applications. Keep long-term holdings away from routine browser interactions. Token approvals can remain active after you leave a site; review and revoke unnecessary allowances using a trusted block explorer or wallet interface for the correct network.
A seed phrase is the wallet. Never type it into a website, support form, cloud note, or unsolicited recovery tool. Anyone with the phrase can control the assets.
4. Design recovery before you need it.
- Record which email, device, passkey, security key, and backup code protects each account.
- Store recovery material offline in more than one physically separate secure location.
- Document how a trusted person can find instructions without exposing the secrets themselves.
- Test that you can recognise the official recovery route without completing an unnecessary reset.
5. If something looks wrong
From a clean device, change the email and account credentials, revoke active sessions and API keys, review withdrawal addresses, and contact the relevant platform. For a wallet compromise, moving remaining assets may be appropriate, but rushing can expose the new destination or sign another malicious transaction. Seek qualified incident help when the amount is material.
Preserve transaction hashes, wallet addresses, timestamps, emails with headers, chat exports, and screenshots that show the URL. Report fraud to the appropriate regulator or law-enforcement channel and notify your bank or payment provider promptly.
- CISA — multi-factor authentication guidance
- FTC — recognising phishing scams
- FBI IC3 — internet crime reporting
Limit: This is general defensive education, not incident-response, legal, or financial advice.